Technical Support Requests (TSRs) may be initiated and tracked through the online customer portal.
HORIZON provides extensive, context-sensitive documentation for both end-users and system administrators. The documentation is portable (files may be saved offline), printable, and full-text searchable. The table of contents is organized by HORIZON menu item, with an alphabetical index to all LIMS windows, buttons and common terminologies/functions. The Help topics you most often refer to can be saved in a Favorites folder for quick reference. Through the toolbar, users with internet connectivity can access www.chemware.com for additional online resources, including product release notes.