Technical Support Requests (TSRs) may be initiated and tracked through the online customer portal.
"The closer we looked at HORIZON and the more we talked about our technical specifications and business requirements, the more apparent it became that ChemWare spoke our language."
Willow Grove, PA
Automating a single test method at a state public health laboratory eliminated two hours of paperwork per day for each microbiologist.
HORIZON LIMS customers range from small specialty laboratories to very large, multi-site enterprise operations – a true testament to the scalability of the system. Customer laboratories are:
Regardless of technical or business requirements, all HORIZON LIMS users are operating with the same core LIMS code, regardless of industry or type of testing performed. Site-specific "customizations" are better termed "configurations," since they are handled through the tools and training delivered with the system, starting with pre-configured, industry-specific test codes, interfaces, calculations, and reports. The HORIZON LIMS user community includes: